Rental Assistance Processor
Atlanta, GA 30314
Pay Rate: $20.25 per hour ($20.00/hour & additional .25 cents/hour is for the $40.00/month parking)
Schedule: Monday through Friday
Saturday overtime is a possibility
Work Hours: 8: 00 am - 5: 00 pm (1 hour lunch break)
The Rental Assistance Processors will be handling the first touch point of the application process between the customer and the applicants seeking assistance through the Emergency Rental Assistance (ERA) Program. The (ERA) Processors will evaluate the eligibility of people who have submitted applications for assistance for rental assistance. The (ERA) Processor is expected to be a goal-oriented individual who can demonstrate their ability to meet established productivity goals daily. Some of the key functions that will be expected of the person hired for this position are as follows:
Knowledge, Skills, & Abilities:
Ability to interpret and follow the U.S. Treasury federal regulations, guidelines, and internal policies applicable to the Emergency Rental Assistance
Accessing and using the online application portal to review applications
Reporting any issues related to the work of processing to their supervisor
Knowledge of, and experience with, federal funding mechanisms
Strong organizational skills
Strong oral skills to include written communication and interpersonal skills
Ability to manage multiple tasks
Ability to use independent judgment and discretion in working through situations and people, and resolving problems
Strong computer skills
Ability to demonstrate independent thinking
One (1) year of experience directly related to working as a processor with similar emergency funding
One (1) year of direct professional experience related to the relevant duties described for this position.
Preference will be given to applicants who in addition to meeting the agency specific minimum qualifications possess at least one of the following:
Proven experience with achieving success on complex projects.
Proven experience working with projects where clearly stated expectations and objectives were required.
Experience as a Processor where they were responsible for accurately managing application documentation through an established portal system and reviewing it to ensure completeness and compliance with established regulations and policies.
Bilingual in the following languages; Spanish, Chinese, Korean, and Vietnamese
The Twin Towers has 4 sides to each building and each side has a different address. It depends what side of the building the agency is on and in what tower that determines the address. You have Piedmont, MLK, Jessie Hill Jr. Dr. I do believe Memorial Dr is also and address location for one of the buildings. The customer is located in the MLK side of the East Tower.
The Pete Hackney garage is directly across the street. IF you are coming from I- 85 North exit off Jessie Hill parking deck is immediately on the right once you make the right turn turn off the interstate. If coming from I 20 or Memorial Dr. You will make a right turn then a left Turn onto JHJ Dr. Parking lot the right. Enter in the 2nd entrance it should say public lot parking. The first entrance is for people with passes already for the month.