Customer Svc Rep 2

Atlanta, GA 30303

Posted: 09/07/2018 Industry: Customer Service Job Number: 1791856 Pay Rate: $15.00/hour
Customer Service Rep

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Primary Duties & Responsibilities:

  • Analyzes problems, questions, issues, and develops/ reports recommendations for resolving them
  • Conducts research to compile information needed to generate reports, complete projects, and accurately respond to questions and concerns
  • Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/ or the general public
  • Researches and/or resolves program or client issues/ questions (may represent the manager in various matters)
  • Receives additional training, as required to gain full proficiency and experience in all areas

Entry Qualifications:

High school diploma or GED AND six months of experience handling customer' s questions, complaints, and/or providing information.

Preferred Qualifications:

In addition to entry qualifications, preferred qualifications may be added by the agency.
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