Call Center Rep

Atlanta, GA 30349

Posted: 03/01/2023 Industry: Call Center Job Number: 2066607 Pay Rate: $15.00/hour

Job Description

Call Center Rep

Job Description:

The Call Center Rep will be responsible for complying with standard operating procedures while working in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service the department' s customers.

Job Duties:

Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and processes are utilized
Working with the Customer Relationship Management (CRM) and system to manage tasks such as creating, reviewing, and updating customer contact interactions


Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information
1 year of call center experience
Proficiency with software applications to include Microsoft Word, Excel, and Outlook
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