Administrative Clerk

Atlanta, GA 30331

Posted: 09/09/2021 Industry: Clerical Job Number: 1958676 Pay Rate: $13.71/hour

Job Description


The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Essential Functions:

  • Serves as the receptionist or first point to contact for the public: answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; initiates and returns calls as necessary. Provides clerical support for an assigned department/division; processes a variety of documentation associated with department/division operations within designated time frames and per established procedures. Performs customer service functions; provides information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution

  • Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; replenishes paper supply in fax machine as needed; types/sends e-mail messages; screens incoming e-mail messages; processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; processes bulk mailing projects

  • Copies and distributes forms, reports, correspondence, and other documentation; files documents for the department/division; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order and retrieves/replaces files; monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies; conducts routine research of department files, database records, hard copy materials, internet sites, or other sources as needed

  • Types, prepares, or completes various forms, reports, correspondence, lists, work orders, or other documents; receives various forms, reports, correspondence, lists, newsletters, calendars, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains documents as appropriate; operates a computer to enter, retrieve, review, or modify data; performs data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheets, databases, case management, calendars, the internet, e-mail, or other programs

  • Performs basic maintenance of computer system and general office equipment, such as backing up data or replacing paper, ink, or toner; coordinates service/repair activities as needed; communicates with supervisor, employees, other departments, vendors, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems

Minimum Qualifications:

  • High school diploma or GED; supplemented by some experience in clerical or customer service work or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the position
  • Must be able to demonstrate proficiency in performance of the essential functions
  • Must be able to learn, comprehend, and apply policies, practices, and procedures necessary to function effectively
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