2021-Call Center Representative

Atlanta, GA 30303

Posted: 06/09/2021 Industry: Admn Support Job Number: 1946993 Pay Rate: $13.67/hour

Job Description

2021-Call Center Representative

Job Description:

The Call Center Representative will manage inbound and outbound calls.

Job Duties:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling various topics
Identify customers needs
Clarify information
Research every issue and provide solutions and/or alternatives
Upsell products when opportunities arise
Build sustainable relationships and engage customers by going the extra mile
Keep legible records of all conversations in the call center database
Process absentee ballots
Inform Voters of the status of their ballots
Assist EV Managers and EV Assistant Managers with Voters status, ability to vote, and pending or approved absentee ballots

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