Title Processor

Atlanta, GA 30349

Posted: 11/07/2019 Industry: Data Entry Job Number: 1877110 Pay Rate: $11.50/hour

Job Description

Job Responsibilities:

  • Ability to release titles
  • Thoroughly review all requested documentation to ensure completeness and accuracy
  • Ensure that all title and registration work is audited, closed, and invoiced according to company policy and procedures
  • Closely monitor all requests to prevent processing delays
  • Develop effective rapport with customers, maintaining accurate communication records in company database and understand customer business needs to deliver appropriate service levels
  • Establish positive working relations with drivers to communicate the department' s requirements and provide drivers with support in resolving possible problems
  • Coordinate driver assignment with the Dispatch Office to effectively complete title and registration processing and obtain department receipts
  • On an ongoing basis, monitor unresolved inquiries or problems, following through until solutions are obtained. Complete any necessary research and communicate with supervisor any assistance needed for problem resolution.
  • Maintain up to date knowledge of departmental procedures as well as document technicalities and fee information related to assigned territories
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