Directory Assistance Backup Operator

Athens, GA 30606

Posted: 12/12/2019 Industry: Office Services/Clerical Job Number: 1881182 Pay Rate: $11.00/hour

Job Description

Directory Assistance Backup Operator

Job Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Acknowledging and reporting customer complaints to the supervisor.
Having a working knowledge of the departments and general procedures so that you can answer questions
Keeping records of customer interactions, transactions, comments and complaints as needed
Communicating and coordinating with colleagues as necessary
Ensuring customer satisfaction and providing professional customer support

Job Requirements:

High school diploma, general education degree, or equivalent
Ability to stay calm when customers are stressed or upset
Comfortable using computers and answering a switchboard
Experience working with customer support
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