Customer Care Representative

Atlanta, GA 30349

Posted: 11/07/2019 Industry: Professional Job Number: 1877058 Pay Rate: $11.50/hour
Job Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Other duties may be assigned.

Job Requirements:

  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Understanding of company services and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
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