Norcross, GA 30093
This position is responsible for performing a variety of duties pertaining to the occupancy, eligibility and on-going operation of assigned housing programs and maintains a caseload of clients. This position also requires knowledge of Rules and Regulations, and the Administrative Plan.
Master' s degree in a social services field from an accredited college or university OR Bachelor' s degree from an accredited college or university AND One year of related experience OR Associate' s degree from an accredited college or university AND Three years of related experience OR Four years of related experience.
Excellent organizational skills with the ability to multi-task, meet deadlines, and work in a fast-paced environment
Excellent customer service skills with the ability to work well under pressure
Strong oral and written communication skills
Strong computer skills including Microsoft Office Suite
Must have HCV Rent Calculation certification or obtain within 12-months of hire.
Certifies initial eligibility determinations, annual recertifications, move, and interim certifications for program participants.
Determines and verifies income, assets, citizenship, medical expenses, and other eligibility requirements. For assigned caseload.
Completes subsidy calculations and adjustments for continued participation in the program.
Ensure that all files in the caseload conform to Administrative Plan rules and regulations.
Maintains effective communication with participants, property owner/managers to explain regulations and violations and options to resolve violations.
Completes Rent Reasonable comparisons to ensure that units do not exceed comparable unit rents.
Prepares and submits documents to assist in the finalization of the contract in a timely and accurate manner.
Accurately calculates both participant and landlord rent according to rules, regulations, and procedures.
Conduct timely review of case files for interim recertifications.
Coordinate with the inspections team the need for initial, special, and recertification inspections.
Ensure that all required data is entered accurately into the housing software and that all reports are completed timely for all program participants.
May prepare verbal and written correspondence to landlords, participants, and other housing agencies.
Prepare a variety of computerized records and reports related to assigned activities.
Reviews participant requests and prepares file for review, i.E. Program hardship policies, program moves/transfers, and reasonable accommodation requests, to Manager.
Participate in monthly file audits.
Identify potential instances of fraud, and work with the Compliance office to investigate fraud cases.
Ensure that all safety and health rules, standards, and procedures are observed; conduct monthly inspections of work areas and practices to eliminate potential hazardous conditions.
Scan information received and purged from files into appropriate computerized client files in a timely manner.
Return telephone calls and e-mails within one (1) business day.
Maintain a high level of productivity.
Ability to work with confidential and sensitive information and issues.
Manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative and flexible.
Make accurate mathematic calculations.
Accurately interpret rules and regulations relating to the Program; work effectively with people from diverse cultural and ethnic backgrounds; communicate clearly and effectively, orally and in writing; establish and maintain effective working relations with other staff, participants, owners and landlords.
Continuously provide excellent customer support.
Perform related duties and tasks as assigned.